Support
Troubleshooting
If you are having trouble loading our website, please follow these steps:
Refresh the page that you are having issues with. While on it, use the the appropriate key combination or use the refresh icon.
Windows: Ctrl + F5
Mac/Apple: Apple + R or Cmd + R
Linux: F5
Private/incognito window. If it loads fine, it is likely that you have either a plug in that is interfering with the loading of our website or something in your cache has become corrupt. For instructions on opening a private/incognito window, please visit this website. Firefox’s equivalent to a private window is Safe Mode.
Disable your plugins. If you find one that is causing the issue, please let us know what it is so that we can try to work around it.
Clear your cache and saved data. As you browse the internet, data from each website that you visit is stored on your device to speed up your next visit and save bandwidth. This data is stored in your cache. Sometimes thing stored in it can cause websites to load incorrectly. This is the number one cause for loading issues. To clear your cache, you can use your browser’s dialog. Here are links for clearing cache in popular browsers, Chrome, Firefox, Safari, Edge, Opera, mobile devices and everything else.
Application Cache This button will reset our application defaults and remove our cache entries from your browser.
Contact Us
If you are still having an issue, please let us know. We’d also like to hear if the above steps resolved your issue. Send us an email. Including the following items in your message helps us help you faster.
– The exact issue you are experiencing. Please be descriptive
– Which of the troubleshooting steps you have tried
– Your browser and device – Show Device/Browser Info
– The different browsers that you have tried and if it works in them.
– Any Internet security programs that you have installed on your device (antivirus, firewall, etc.).
– A screenshot of the problem, if possible. For instructions on how to take a screenshot, click here
